Question 1

Can I ride the Limousine Bus without reservation?

Accepted Answer

Yes, if there are available seats, you can ride the bus without reservation. It's recommended to check the schedule and availability in advance, especially if you're arriving late at night or during busy travel seasons, as buses can sometimes fill up.

Question 2

Can I purchase tickets at Haneda Airport upon arrival?

Accepted Answer

Yes. Ticket counters are available in each terminal, and you can also use ticket vending machines located near the bus stops.

Question 3

Can I pay for the Limousine Bus with a credit card?

Accepted Answer

Yes, credit cards are accepted at the ticket counters and machines at Haneda Airport.

Question 4

Can I change my reservation to a earlier bus on the day of my travel?

Accepted Answer

Yes, changes are possible if there are available seats. For customers who booked through the Limousine Bus reservation website, make any changes on the website at least 5 minutes before the bus departs.

Question 5

What should I do if my flight is delayed and I may not be able to catch the bus I booked through the reservation website?

Accepted Answer

If you purchased your ticket through the reservation website, log in to the site and either change the time of your bus or cancel your booking at least 5 minutes before the departure time.

You can modify your reservation up to 10 times free of charge, excluding products that are not eligible for changes.

For ticket cancellations, a refund fee of 110 yen per person will apply, unless the bus service is suspended due to circumstances on their end. Additionally, be aware that if you fail to cancel your booking at least 5 minutes before the departure time, no refunds will be granted under any circumstances, even if you do not board the bus.

Question 6

Are there any restrictions on the baggage that can be checked on the bus?

Accepted Answer

Each passenger who purchases a ticket is permitted to check up to two pieces of baggage in the bus's undercarriage. More than two pieces cannot be accommodated.

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